PushPay experienced a major incident on December 5, 2022 affecting API and Web Portal and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:12 PM UTC
We are actively investigating issues with our ChMS platform (formerly known as CCB), affecting the ability to access or use the system. We understand the disruption this may cause and sincerely apologize for any inconvenience. Our engineers are working hard to resolve the issue as quickly as possible, and we will update you as soon as we have more information. You can subscribe to this page for immediate notification of any available update.
- resolved Dec 05, 2022, 10:11 PM UTC
Our cloud provider has confirmed that they have resolved the connectivity issue. We can confirm that all ChMS functionality has been fully restored.