Purse experienced a major incident on June 15, 2025 affecting Front and Vault Widget, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2025, 08:46 PM UTC
Dear Customers, Our credit card vault partner has been experiencing an incident affecting the Vault platform since 10:16 pm (Europe/Paris time zone). This may result in disruptions to credit card payments. Other payment methods remain available. Partner’s and our teams are actively investigating the root cause and will provide further updates as soon as more information becomes available. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards
- resolved Jun 15, 2025, 09:17 PM UTC
Dear Customers, We would like to inform you that the incident affecting our credit card vault partner has been fully resolved. Credit card payments have been functioning correctly since 10:16 pm (Europe/Paris time zone). Our teams continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards,