Pura incident

Delayed Schedule Start Times In App

Resolved after 7 days 2 hours, on October 11, 2021.

resolved Oct 18, 2021, 04:47 PM UTC

Recent fixes for the bug that was causing delayed scheduled start times have proven to resolve all known issues. After further monitoring we confidently declare that our schedule feature is fully operational. .

Started
Oct 11, 2021, 01:56 PM UTC
Resolved
Oct 18, 2021, 04:47 PM UTC
Duration
7d 2h
Detected by Pingoru
Oct 11, 2021, 01:56 PM UTC

Update timeline

  1. identified Oct 11, 2021, 01:56 PM UTC

    The Pura Mobile team is actively working on a fix for an issue affecting the Schedule feature. Although you can create and edit schedules, **some schedules are not starting at their scheduled time.** You can still manually control your devices during this time..

  2. monitoring Oct 11, 2021, 10:37 PM UTC

    The Pura Engineering team has implemented a fix for the bug causing delayed schedule start times. We will be monitoring app performance around the clock for the next few days to ensure that all issues have been resolved..

  3. resolved Oct 18, 2021, 04:47 PM UTC

    Recent fixes for the bug that was causing delayed scheduled start times have proven to resolve all known issues. After further monitoring we confidently declare that our schedule feature is fully operational. .

Your product runs on more than Pura

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →