Pulseway - EMEA - Intermittent 500 errors and offline devices
Affected: SaaS - Europe
Pulseway Outage History
Pulseway is up right nowPulseway had 13 outages in the last 2 years totaling 1356h 44m of downtime — averaging 0.5 incidents per month.
There were 13 Pulseway outages since November 21, 2024 totaling 1356h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
Custom Agent Installers fail to be generated when download is requested by a user
Affected: SaaS - United StatesSaaS - Europe
Timeline · 3 updates
- investigating Jun 05, 2026, 10:57 AM UTC
The Pulseway R&D Teams are currently investing the issue that causes custom agent installers to fail to generate when a user attempts to download them. Please subscribe to this incident to receive updates as they become available.
- monitoring Jun 05, 2026, 01:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 02:25 PM UTC
This incident has been resolved.
Service Disruption - Pulseway- US
Affected: SaaS - United StatesRemote Control - United States
Timeline · 4 updates
- investigating May 03, 2026, 06:53 AM UTC
We are experiencing service disruption on a subset of Pulseway - US servers, which may impact administrators' ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the issue. We apologize for any inconvenience caused. - Cloud Operations Team
- investigating May 03, 2026, 06:54 AM UTC
We are continuing to investigate this issue.
- monitoring May 03, 2026, 07:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2026, 08:21 AM UTC
This incident has been resolved.
Partial Service Disruption - Pulseway - EU
Affected: SaaS - Europe
Timeline · 3 updates
- investigating Mar 22, 2026, 02:55 PM UTC
We are currently experiencing a partial service disruption affecting Pulseway EU customers. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused. - Cloud Operations Team
- monitoring Mar 22, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2026, 05:30 PM UTC
This incident has been resolved.
North America region - Monitoring Notifications being received without thresholds being met
Affected: SaaS - United States
Timeline · 5 updates
- investigating Mar 12, 2026, 03:24 PM UTC
The R&D team is currently investigating Monitoring Notifications being received from agents without conditions being met for online/offline status changes and service start/stop status changes in the North America region. We apologize for any inconvenience caused.
- identified Mar 12, 2026, 04:42 PM UTC
The issue has been identified and a fix is being implemented in a form of a hotfix. We expect this change to be deployed in the next few hours.
- monitoring Mar 13, 2026, 09:55 AM UTC
The fix has been implemented for the EMEA region and is currently being deployed for the US region. We are monitoring the results.
- monitoring Mar 13, 2026, 10:01 AM UTC
The hotfix was successfully deployed in the US region, and we continue to monitor the results.
- resolved Mar 13, 2026, 03:52 PM UTC
This incident has been resolved.
Intermittent Service Disruption - Pulseway
Affected: SaaS - United StatesSaaS - Europe
Timeline · 8 updates
Service Disruption - Pulseway- EU
Affected: SaaS - Europe
Timeline · 3 updates
- investigating Mar 10, 2026, 01:10 PM UTC
We are experiencing service disruption on a subset of Pulseway - EU servers, which may impact administrators' ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the issue. We apologize for any inconvenience caused. - Cloud Operations Team
- monitoring Mar 10, 2026, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 05:42 PM UTC
This incident has been resolved.
Service interruption of third party application package updates
Timeline · 2 updates
- identified Jan 19, 2026, 12:27 PM UTC
The Pulseway R&D teams are working on resolving an issue impacting the publishing of third party application packages. Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Pulseway 3rd Party Patching. Subscribe to the Pulseway Status Page for up-to-date information at https://status.pulseway.com/
- resolved Mar 12, 2026, 03:15 PM UTC
This incident has been resolved.
Service Degradation - Pulseway- EU
Affected: SaaS - EuropeRemote Control - Europe
Timeline · 4 updates
Partial Service Disruption - Pulseway
Affected: SaaS - United StatesSaaS - EuropeLicense Management
Timeline · 3 updates
- identified Aug 27, 2025, 08:58 AM UTC
We are currently experiencing a partial service disruption affecting Pulseway customers. Customers may not be able to use the below features during this time. E-commerce Custom agent installers New tenant provisioning Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused. - Cloud Operations Team
- monitoring Aug 27, 2025, 09:08 AM UTC
This issue has been resolved now and we will continue to monitor the status. We apologize for any inconvenience caused. - Cloud Operations Team
- resolved Aug 27, 2025, 10:07 AM UTC
This incident has been resolved.
Partial Service Disruption - Pulseway- EU
Affected: SaaS - EuropeRemote Control - Europe
Timeline · 6 updates
- investigating Aug 18, 2025, 04:48 AM UTC
We are currently experiencing a partial service disruption affecting Pulseway EU customers. This may impact administrators' ability to manage endpoints and subscriptions. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused. - Cloud Operations Team
- investigating Aug 18, 2025, 04:48 AM UTC
We are continuing to investigate this issue.
- identified Aug 18, 2025, 09:44 AM UTC
The issue has been identified, and the team is actively working to resolve it.
- monitoring Aug 18, 2025, 10:45 AM UTC
The issue has been resolved.
- monitoring Aug 18, 2025, 10:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2025, 05:11 PM UTC
This incident has been resolved.
Partial Service Disruption - Pulseway-US
Affected: SaaS - United States
Timeline · 3 updates
Service Disruption - Pulseway-US
Affected: SaaS - United StatesRemote Control - United States
Timeline · 5 updates
- investigating Nov 21, 2024, 01:50 PM UTC
We are experiencing an outage on Pulseway - US servers that may be resulting in agents offline and impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time. We apologize for any inconvenience. - Cloud Operations Team
- identified Nov 21, 2024, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 21, 2024, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2024, 04:28 PM UTC
This incident has been resolved.
- postmortem Nov 26, 2024, 01:28 PM UTC
On 21st November 2024 around 13:30 UTC, Pulseway customers in the United States region started experiencing a service issue that resulted in users not being able to login to the Web Application and managed agents going offline. The root cause of this incident was identified to be a configuration issue made apparent by an infrastructure update causing requests to the service to fail. The R&D team resolved the issue with a fail-over and worked with our vendor to ensure that redundancies are available, and appropriately configured, to prevent a future occurrence.