Pulseway experienced a major incident on August 27, 2025 affecting SaaS - United States and SaaS - Europe and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2025, 08:58 AM UTC
We are currently experiencing a partial service disruption affecting Pulseway customers. Customers may not be able to use the below features during this time. E-commerce Custom agent installers New tenant provisioning Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused. - Cloud Operations Team
- monitoring Aug 27, 2025, 09:08 AM UTC
This issue has been resolved now and we will continue to monitor the status. We apologize for any inconvenience caused. - Cloud Operations Team
- resolved Aug 27, 2025, 10:07 AM UTC
This incident has been resolved.