PubNub incident

Errors and Latency for Presence in FRA and BOM

Resolved after 33 minutes, affecting Presence Service, on October 22, 2026.

resolved Oct 22, 2026, 04:35 PM UTC

This incident has been resolved. If you feel you were impacted, please contact [email protected].

Started
Oct 22, 2026, 04:02 PM UTC
Resolved
Oct 22, 2026, 04:35 PM UTC
Duration
33m
Detected by Pingoru
Oct 22, 2026, 04:02 PM UTC

Affected components

Presence Service

Update timeline

  1. investigating Oct 22, 2026, 04:02 PM UTC

    Users may be experiencing elevated error and latency rates from our Frankfurt and Bombay points-of-presence. We are working on remediation and will update this as we make progress. If you are affected, reach out to [email protected].

  2. identified Oct 22, 2026, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2026, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results. If you were impacted by this issue, or feel you are still being impacted, please reach out to [email protected].

  4. resolved Oct 22, 2026, 04:35 PM UTC

    This incident has been resolved. If you feel you were impacted, please contact [email protected].

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