Public Cloud incident
[GLOBAL][AI & Machine Learning] - AI Endpoint Incident Notification
Public Cloud experienced a minor incident on October 21, 2026 affecting AI & Machine Learning || AI Endpoint, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 07:27 AM UTC
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint . Here are some supplementary details : Start time : 21/10/2026 07:00 UTC Impacted Service(s) : AI Endpoints may have some performance issue. Customers Impact : Customers may temporarily experience slowness when using the AI endpoints. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Oct 21, 2026, 08:07 AM UTC
Service has been fully restored since 21/10/2026 08:04 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 21/10/2026 07:00 UTC Impacted Service(s) : AI Endpoints may have had some performance issues. Customers Impact : Customers may have temporarily experienced slowness when using the AI endpoints. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Oct 21, 2026, 12:07 PM UTC
We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved. Start time : 21/10/2026 07:00 UTC End time : 21/10/2026 08:04 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.