Public Cloud incident
[GRA1/GRA3/GRA5/GRA9][Public Cloud] - Compute - Instance Incident Notification
Affected components
Update timeline
- investigating May 04, 2026, 06:58 AM UTC
We are currently experiencing an event affecting our Compute - Instance offer. Start time : 04/05/2026 06:31 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.
- identified May 04, 2026, 07:31 AM UTC
We have determined the origin of the issue affecting our Compute - Instance offer in GRA1/GRA3/GRA5/GRA9 regions. Here are some supplementary details : Start time : 04/05/2026 06:31 UTC Impacted Service(s) : Some instances in GRA1/GRA3/GRA5/GRA9 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified May 04, 2026, 07:32 AM UTC
We have determined the origin of the issue affecting our Compute - Instance offer in GRA1/GRA3/GRA5/GRA9 regions. Here are some supplementary details : Start time : 04/05/2026 06:31 UTC Impacted Service(s) : Some instances in GRA1/GRA3/GRA5/GRA9 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
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