ProPay incident

ProPay System Processing Issue

Minor Resolved View vendor source →

ProPay experienced a minor incident on October 15, 2025 affecting Direct Credit Card and ACH Processing, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 06:45 PM UTC
Resolved
Oct 15, 2025, 08:04 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 15, 2025, 06:45 PM UTC

Affected components

Direct Credit Card and ACH Processing

Update timeline

  1. investigating Oct 15, 2025, 06:45 PM UTC

    We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

  2. investigating Oct 15, 2025, 06:49 PM UTC

    Updating Impact

  3. monitoring Oct 15, 2025, 06:58 PM UTC

    Between 12:00pm and 12:30pm Mountain Time, some transactions timed out due to connectivity issues. Our teams have identified and mitigated the issue, are monitoring for additional issues, and are researching the primary cause.

  4. resolved Oct 15, 2025, 08:04 PM UTC

    This incident has been resolved.