ProPay incident

ProPay System Processing Issue - Canadian Accounts

Major Resolved View vendor source →

ProPay experienced a major incident on November 24, 2025 affecting Direct Credit Card and ACH Processing, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 03:52 PM UTC
Resolved
Nov 24, 2025, 08:53 PM UTC
Duration
5h 1m
Detected by Pingoru
Nov 24, 2025, 03:52 PM UTC

Affected components

Direct Credit Card and ACH Processing

Update timeline

  1. investigating Nov 24, 2025, 03:52 PM UTC

    We are aware of an issue that is preventing some transactions from being processed on Canadian accounts. Our teams are working to resolve the issue as quickly as possible.

  2. investigating Nov 24, 2025, 03:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 24, 2025, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 24, 2025, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 24, 2025, 08:53 PM UTC

    This incident has been resolved.