Pronto Outage History

Pronto is up right now

Pronto had 7 outages in the last 2 years totaling 16h 16m of downtime — averaging 0.3 incidents per month.

There were 7 Pronto outages since April 2, 2025 totaling 16h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pronto.io

Critical July 16, 2026

AWS CloudFront Outage

Detected by Pingoru
Jul 16, 2026, 09:24 AM UTC
Resolved
Jul 16, 2026, 12:03 PM UTC
Duration
2h 38m
Affected: Pronto PlatformPronto Web App
Timeline · 6 updates
  1. investigating Jul 16, 2026, 09:24 AM UTC

    Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages. The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it. No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored. We are monitoring the AWS incident closely and will post updates here as we learn more.

  2. monitoring Jul 16, 2026, 09:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 16, 2026, 09:25 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 16, 2026, 10:52 AM UTC

    The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution. We'll post another update as soon as service is restored or we have more information. Thank you for your patience.

  5. monitoring Jul 16, 2026, 11:25 AM UTC

    AWS has deployed a mitigation for the issue and traffic is flowing again to Pronto. At this point in time, all Pronto services are back up. We continue to monitor AWS's issue and our services to ensure the service remains up.

  6. resolved Jul 16, 2026, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026

Auto scaling issues

Detected by Pingoru
Jul 02, 2026, 01:30 PM UTC
Resolved
Jul 02, 2026, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 02, 2026, 11:15 PM UTC

    As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are working to identify and fix the issue with autoscaling.

Read the full incident report →

Major May 19, 2026

Web and Desktop App Loading Errors

Detected by Pingoru
May 19, 2026, 09:30 PM UTC
Resolved
May 19, 2026, 11:43 PM UTC
Duration
2h 13m
Affected: Pronto Web App
Timeline · 4 updates
  1. identified May 19, 2026, 09:30 PM UTC

    One of our upstream caching providers is experiencing an issue right now that is affecting loads of the Pronto web and desktop apps. We are working with them to get clarity on the outage and when to expect recovery. We will post updates here as we learn more. The Pronto mobile apps and backend continue to work without issue.

  2. identified May 19, 2026, 10:03 PM UTC

    Our upstream provider is aware and actively working to mitigate and resolve the issue. While our error rate has reduced, we are still seeing intermittent issues. If you experience issues, please try refreshing the page. We will provide more updates soon.

  3. monitoring May 19, 2026, 10:24 PM UTC

    Our provider has implemented a fix for the issue and we are not seeing errors on our end anymore. We will continue to monitor before fully resolving this incident.

  4. resolved May 19, 2026, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Degraded service due to AWS outage

Detected by Pingoru
Oct 20, 2025, 04:13 PM UTC
Resolved
Oct 20, 2025, 11:04 PM UTC
Duration
6h 50m
Affected: Pronto PlatformPronto Web App
Timeline · 6 updates
  1. identified Oct 20, 2025, 04:13 PM UTC

    AWS is recovering from a large-scale outage that is affecting Pronto's ability to scale up to meet the normal daily traffic increases. This is causing problems, including delaying push notifications, updating badge counts, and overall app performance. Course synchronization is also in a degraded state because many LMS sources are also affected by the AWS outage. We will continue to follow AWS's recovery closely.

  2. investigating Oct 20, 2025, 06:49 PM UTC

    Pronto is encountering errors within AWS and is currently experiencing connection errors. We suspect this is related to the AWS outage and are actively investigating.

  3. investigating Oct 20, 2025, 07:22 PM UTC

    We continue to investigate. The issues seems related to issues with AWS internal networking. We are attempting to find a way to mitigate the issue. For now, Pronto services are, by and large, unavailable. We apologize for the issue and will continue to provide updates as we learn more.

  4. monitoring Oct 20, 2025, 07:50 PM UTC

    AWS has mitigated some issues that have allowed us to increase capacity and get Pronto working again. We are still seeing intermittent scaling and network issues related to the AWS outage, but we have enough capacity now that Pronto is usable. Expect to see some intermittent errors and slowness as we work to increase capacity to our baseline needs for this time of day.

  5. monitoring Oct 20, 2025, 08:35 PM UTC

    As AWS service recovery continues, we are able to increase capacity. We are also seeing fewer internal networking errors. At this point, all Pronto services are running with normal response times and error rates. We will continue to closely monitor performance.

  6. resolved Oct 20, 2025, 11:04 PM UTC

    AWS has resolved their outage status and all of our metrics have been looking normal for the last couple of hours, so we can now resolve this incident. Thanks for your patience.

Read the full incident report →

Minor September 26, 2025

Online Status Issue

Detected by Pingoru
Sep 26, 2025, 02:50 PM UTC
Resolved
Sep 26, 2025, 04:26 PM UTC
Duration
1h 35m
Affected: Pronto PlatformPronto Web App
Timeline · 4 updates
  1. investigating Sep 26, 2025, 02:50 PM UTC

    Online status indicators are currently having issues in Pronto. We are investigating.

  2. identified Sep 26, 2025, 03:04 PM UTC

    We have identified an issue causing unexpected behavior after a key rotation was performed during maintenance last night. We are deploying a fix.

  3. monitoring Sep 26, 2025, 03:12 PM UTC

    The fix has been deployed and online status indicators are working again. Please close and re-open the Pronto app to ensure your own indicator is working properly. We will monitor for a little while to ensure a full fix.

  4. resolved Sep 26, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Delayed notifications

Detected by Pingoru
Apr 02, 2025, 03:03 AM UTC
Resolved
Apr 02, 2025, 03:25 AM UTC
Duration
21m
Affected: Pronto Platform
Timeline · 2 updates
  1. investigating Apr 02, 2025, 03:03 AM UTC

    We are currently experiencing longer than normal delays delivering new message notifications. We are actively investigating the source of the issue and will update as we learn more.

  2. resolved Apr 02, 2025, 03:25 AM UTC

    We have resolved the issue and notification times are back to normal.

Read the full incident report →