Is Pronto down?
Last checked 7m agoNo incidents right now.
Pronto is operational right now. Last checked 7m ago; the most recent incident resolved 15d ago.
Real-time Pronto status, recent outages, and incident history — pulled directly from Pronto's official status page at https://status.pronto.io every 5 minutes. Pingoru tracks 2 Pronto services and has captured 3 incidents in the last 90 days (97.22% uptime). Get email, Slack, Discord, or webhook alerts the moment Pronto reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Pronto PlatformPronto Web App
Timeline · 6 updates
- investigating · Jul 16, 2026, 09:24 AM UTC
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages. The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it. No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored. We are monitoring the AWS incident closely and will post updates here as we learn more.
- monitoring · Jul 16, 2026, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
- identified · Jul 16, 2026, 09:25 AM UTC
The issue has been identified and a fix is being implemented.
- identified · Jul 16, 2026, 10:52 AM UTC
The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution. We'll post another update as soon as service is restored or we have more information. Thank you for your patience.
- monitoring · Jul 16, 2026, 11:25 AM UTC
AWS has deployed a mitigation for the issue and traffic is flowing again to Pronto. At this point in time, all Pronto services are back up. We continue to monitor AWS's issue and our services to ensure the service remains up.
- resolved · Jul 16, 2026, 12:03 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Jul 02, 2026, 11:15 PM UTC
As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are working to identify and fix the issue with autoscaling.
Latest: As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are work…
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- Pronto Web App
Timeline · 4 updates
- identified · May 19, 2026, 09:30 PM UTC
One of our upstream caching providers is experiencing an issue right now that is affecting loads of the Pronto web and desktop apps. We are working with them to get clarity on the outage and when to expect recovery. We will post updates here as we learn more. The Pronto mobile apps and backend continue to work without issue.
- identified · May 19, 2026, 10:03 PM UTC
Our upstream provider is aware and actively working to mitigate and resolve the issue. While our error rate has reduced, we are still seeing intermittent issues. If you experience issues, please try refreshing the page. We will provide more updates soon.
- monitoring · May 19, 2026, 10:24 PM UTC
Our provider has implemented a fix for the issue and we are not seeing errors on our end anymore. We will continue to monitor before fully resolving this incident.
- resolved · May 19, 2026, 11:43 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- AWS CloudFront Outage ResolvedStarted Jul 16, 2026, 09:24 AM UTC · Resolved Jul 16, 2026, 12:03 PM UTC · 2h 38m
- Auto scaling issues ResolvedStarted Jul 02, 2026, 01:30 PM UTC · Resolved Jul 02, 2026, 01:30 PM UTC · —
- Web and Desktop App Loading Errors ResolvedStarted May 19, 2026, 09:30 PM UTC · Resolved May 19, 2026, 11:43 PM UTC · 2h 13m