Pronto experienced a minor incident on September 26, 2025 affecting Pronto Platform and Pronto Web App, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto PlatformPronto Web App
Update timeline
- investigating Sep 26, 2025, 02:50 PM UTC
Online status indicators are currently having issues in Pronto. We are investigating.
- identified Sep 26, 2025, 03:04 PM UTC
We have identified an issue causing unexpected behavior after a key rotation was performed during maintenance last night. We are deploying a fix.
- monitoring Sep 26, 2025, 03:12 PM UTC
The fix has been deployed and online status indicators are working again. Please close and re-open the Pronto app to ensure your own indicator is working properly. We will monitor for a little while to ensure a full fix.
- resolved Sep 26, 2025, 04:26 PM UTC
This incident has been resolved.