Pronto experienced a major incident on July 1, 2026, lasting 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 02, 2026, 11:15 PM UTC
As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are working to identify and fix the issue with autoscaling.