Pronto had 5 outages in the last 2 years totaling 13h 16m of downtime — averaging 0.2 incidents per month.
There were 5 Pronto outages since September 26, 2025 totaling 13h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are working to identify and fix the issue with autoscaling.
One of our upstream caching providers is experiencing an issue right now that is affecting loads of the Pronto web and desktop apps. We are working with them to get clarity on the outage and when to expect recovery. We will post updates here as we learn more. The Pronto mobile apps and backend continue to work without issue.
Our upstream provider is aware and actively working to mitigate and resolve the issue. While our error rate has reduced, we are still seeing intermittent issues. If you experience issues, please try refreshing the page. We will provide more updates soon.
Our provider has implemented a fix for the issue and we are not seeing errors on our end anymore. We will continue to monitor before fully resolving this incident.
This incident has been resolved.
AWS is recovering from a large-scale outage that is affecting Pronto's ability to scale up to meet the normal daily traffic increases. This is causing problems, including delaying push notifications, updating badge counts, and overall app performance. Course synchronization is also in a degraded state because many LMS sources are also affected by the AWS outage. We will continue to follow AWS's recovery closely.
Pronto is encountering errors within AWS and is currently experiencing connection errors. We suspect this is related to the AWS outage and are actively investigating.
We continue to investigate. The issues seems related to issues with AWS internal networking. We are attempting to find a way to mitigate the issue. For now, Pronto services are, by and large, unavailable. We apologize for the issue and will continue to provide updates as we learn more.
AWS has mitigated some issues that have allowed us to increase capacity and get Pronto working again. We are still seeing intermittent scaling and network issues related to the AWS outage, but we have enough capacity now that Pronto is usable. Expect to see some intermittent errors and slowness as we work to increase capacity to our baseline needs for this time of day.
As AWS service recovery continues, we are able to increase capacity. We are also seeing fewer internal networking errors. At this point, all Pronto services are running with normal response times and error rates. We will continue to closely monitor performance.
AWS has resolved their outage status and all of our metrics have been looking normal for the last couple of hours, so we can now resolve this incident. Thanks for your patience.
Online status indicators are currently having issues in Pronto. We are investigating.
We have identified an issue causing unexpected behavior after a key rotation was performed during maintenance last night. We are deploying a fix.
The fix has been deployed and online status indicators are working again. Please close and re-open the Pronto app to ensure your own indicator is working properly. We will monitor for a little while to ensure a full fix.
This incident has been resolved.