Project44 incident
Delay in Ocean Carrier Updates – NA & EU Regions.
Project44 experienced a major incident on July 2, 2025 affecting Ocean Carrier, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 01:59 PM UTC
Dear Valued Customer, We are currently experiencing a delay in receiving the latest updates from our ocean carriers (CMA CGM, ONE, Hyundai, Evergreen, and COSCO). This issue is impacting both the North America (NA) and Europe (EU) regions. Our engineering team is actively working on a resolution. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact [email protected]. Best Regards, Customer Support.
- monitoring Jul 02, 2025, 04:34 PM UTC
Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue, and there will be no further delays in receiving the latest updates from our ocean carriers (CMA CGM, ONE, Hyundai, Evergreen, and COSCO). The affected services are now operational, and we are closely monitoring the system's performance. A final update will be provided once the monitoring process is complete. Best Regards, Customer Support
- resolved Jul 02, 2025, 05:32 PM UTC
Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best Regards, Customer Support