Proemion Outage History

Proemion had 4 outages in the last 2 years totaling 206h 32m of downtime — averaging 0.2 incidents per month.

There were 4 Proemion outages since June 26, 2025 totaling 206h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.proemion.com

Notice February 2, 2026

Statuspage API Access Issues

Detected by Pingoru: Feb 02, 2026, 12:25 PM UTC
Resolved: Feb 10, 2026, 11:54 AM UTC
Duration: 7d 23h

Timeline · 6 updates

identified Feb 02, 2026, 12:25 PM UTC

Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.
monitoring Feb 02, 2026, 03:39 PM UTC

We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
identified Feb 03, 2026, 08:11 AM UTC

Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.
monitoring Feb 04, 2026, 09:01 AM UTC

Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.
monitoring Feb 05, 2026, 02:19 PM UTC

Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.
resolved Feb 10, 2026, 11:54 AM UTC

Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

Read the full incident report →

Major November 5, 2025

Device Activation Functions not available

Detected by Pingoru: Nov 05, 2025, 09:11 AM UTC
Resolved: Nov 05, 2025, 03:30 PM UTC
Duration: 6h 18m

Affected: Connection ServiceDataPortalWeb ServiceREST API

Timeline · 3 updates

investigating Nov 05, 2025, 09:11 AM UTC

We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.
monitoring Nov 05, 2025, 12:14 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 05, 2025, 03:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 12, 2025

Data Imports from 3rd party platforms are down

Detected by Pingoru: Sep 12, 2025, 02:00 AM UTC
Resolved: Sep 12, 2025, 08:15 AM UTC
Duration: 6h 15m

Timeline · 4 updates

investigating Sep 12, 2025, 04:23 AM UTC

The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.
identified Sep 12, 2025, 06:32 AM UTC

Root cause identified. Our engineers are working on fixing it.
monitoring Sep 12, 2025, 07:35 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 12, 2025, 08:15 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

Go-Live is failing

Detected by Pingoru: Jun 26, 2025, 02:45 PM UTC
Resolved: Jun 26, 2025, 05:14 PM UTC
Duration: 2h 29m

Affected: DataPortalREST API

Timeline · 3 updates

identified Jun 26, 2025, 02:45 PM UTC

New device activation (go-live) currently has a problem, we are recovering the services.
monitoring Jun 26, 2025, 04:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 26, 2025, 05:14 PM UTC

This incident has been resolved.

Read the full incident report →