Products Up experienced a critical incident on October 17, 2023 affecting Productsup Platform and Data Processing, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2023, 05:02 PM UTC
We're currently encountering issues with the Platform Database Cluster. Our technicians are investigating the issue. Please accept our apologies for the inconvenience.
- identified Oct 17, 2023, 05:15 PM UTC
Our database administrators have performed a full cluster restart. The services should come up again. We are bringing up more cluster nodes as we speak. Thanks for your patience and continued support.
- monitoring Oct 17, 2023, 06:06 PM UTC
The cluster is operational again, we are monitoring its stability.
- resolved Oct 17, 2023, 07:00 PM UTC
Our database team identified the root issue caused by a runaway database global lock, which required a full cluster restart in order to promptly restore the service to normal operation. The incident is fully resolved. Thanks again for your patience and your committed support as we strive to maintain a high level of service reliability.