Products Up experienced a major incident on November 17, 2023 affecting Productsup Platform, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2023, 01:58 PM UTC
We are experiencing performance issues on our platform, resulting in slower than usual response times over the past couple of hours. Our team is actively investigating the root cause and working diligently to resolve the issue.
- monitoring Nov 17, 2023, 02:42 PM UTC
We have resolved the performance issues that were affecting our platform's speed over the past couple of hours, and we are now monitoring the situation closely to ensure continued stability.
- resolved Nov 17, 2023, 03:47 PM UTC
We are happy to announce that our platform has fully restored normal operations. Following our quick resolution of the recent performance issues, all services are now functioning as expected. We appreciate your patience and understanding during this disruption.