Products Up experienced a critical incident on January 12, 2024 affecting Productsup Platform and Image Service and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 10:49 AM UTC
Our platform is unavailable at this time due to a network incident. We’re currently investigating and will have more information shortly. Thank you for your patience.
- identified Jan 12, 2024, 11:02 AM UTC
We have identified the issue with a core router at our hosting provider, we are currently failing over manually to another router in order to solve the issue. The services should come up shortly.
- resolved Jan 12, 2024, 11:31 AM UTC
The incident has been resolved when our network engineers performed a successful fail over. We will reach out to our hosting provider for further details. Thanks for your continued patience and understanding.