Products Up experienced a critical incident on January 12, 2024 affecting Platform API and Productsup Platform and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 01:34 PM UTC
Our platform is experiencing issues again, still due to network equipment issues at our hosting provider. They are currently investigating the issue and we will update this incident as soon as we hear from them. Thanks for your understanding and we hope to update you shortly with better news.
- monitoring Jan 12, 2024, 01:51 PM UTC
Our network team has managed to fail over to another router and the services should now be operational. We are continuing to monitor the situation and waiting to get a post mortem back from the hosting provider. We will update this incident when fully satisfied that the solution is resolved on their side as well.
- resolved Jan 12, 2024, 05:06 PM UTC
This incident has been resolved.