Products Up incident

Platform API & Stream API: Temporary Disruption Due to Data Overflow

Major Resolved View vendor source →

Products Up experienced a major incident on April 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 11:25 AM UTC
Resolved
Apr 21, 2024, 08:00 AM UTC
Duration
—
Detected by Pingoru
Apr 22, 2024, 11:25 AM UTC

Update timeline

  1. resolved Apr 22, 2024, 11:25 AM UTC

    Dear valued customers, Over the weekend, we experienced a temporary disruption due to unexpected data overflow in our storage systems, which support our Platform API and Stream API. This issue began at 10:05 AM GMT+2 and was resolved by 11:08 AM GMT+2. Test data from a trial run filled our storage to its maximum capacity, leading to limited service availability during this time. To address this, we have suspended these trial imports and cleared excess data from our systems. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your continued support. We are committed to maintaining the highest levels of service availability for you.