Products Up experienced a minor incident on May 29, 2024 affecting Platform API and Destination "Productsup Server" and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 29, 2024, 04:45 PM UTC
Dear customers, due to an unexpected network switch configuration failure at our datacenter provider, traffic to the Productsup Server destination, FTP Service, Platform API and Stream API may encounter degraded performance. The provider's network control team is currently fixing the issue. Thanks for your understanding and we will keep you posted about further developments.
- resolved May 29, 2024, 04:51 PM UTC
Dear customers, the incorrect configuration was reverted by our hosting provider team and services are functioning again as normal. We sincerely apologize for any inconvenience caused by this incident and thank you for your renewed support.