Network incident in our storage datacenter

Update timeline

1. investigating Jul 02, 2024, 07:19 AM UTC

   Dear Customers, We regret to inform you that a critical network switch component owned and maintained by our hosting provider has experienced a complete hardware failure. This equipment is essential for our service to function, and it needs to be replaced as soon as possible. Our hosting provider is currently working to resolve this issue and restore normal operations. However, as this incident is outside of our direct control, we are unable to provide an exact timeline for when the fix will be completed. Please be assured that we will provide updates as soon as we receive more information from our provider. We understand that this unplanned service interruption is an inconvenience, and we apologize for the disruption. We appreciate your patience and understanding as our hosting provider works to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for your continued business.

2. resolved Jul 02, 2024, 08:21 AM UTC

   Dear Customers, We are pleased to inform you that the critical network switch hardware failure experienced by our hosting provider has been resolved. The replacement equipment has been successfully installed and tested, and normal service has been restored. Our hosting provider's technical team worked diligently over the past hours to expedite the repair and minimize the duration of the service interruption. We appreciate your patience and understanding throughout this incident. If you experienced any residual issues or have additional questions, please do not hesitate to contact our support team. We are committed to ensuring a seamless experience and are here to assist you. Thank you again for your continued business and loyalty. We value your trust in our service, and we remain dedicated to providing a reliable and high-quality experience. Best regards, Your Productsup Team