Products Up incident
Platform stability issues due to hosting provider network disruptions
Products Up experienced a major incident on August 13, 2024 affecting Platform API and Productsup Platform and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2024, 12:55 PM UTC
Dear Customers, We noticed some network problems originating from our hosting provider that result in our platform being unstable at the moment. We are looking into possibilities to mitigate the impact of this issue and also we've notified the network team on provider's side about the problem. Thank you for your understanding and we will keep you posted about further developments.
- monitoring Aug 13, 2024, 01:11 PM UTC
Hosting provider reported that there was an issue with a network interface on their side, but now it has stabilized. From our side we also see that all systems are operational again. We keep closely monitoring the status to ensure that everything works correctly.
- resolved Aug 13, 2024, 03:04 PM UTC
Dear customers, Our monitoring indicates that the platform is stable and the hosting provider has confirmed that all works correctly on their side again. Therefore we are closing this incident as resolved. Thank you for your continued support.