Products Up experienced a minor incident on October 26, 2024 affecting Platform API and Productsup Platform and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 26, 2024, 04:40 PM UTC
We are currently experiencing degraded platform performance due to a Distributed Denial of Service (DDoS) attack. Our Network Operations Center is actively working to mitigate the impact and restore full functionality as swiftly as possible. During this time, you may encounter intermittent service disruptions or delays in accessing our services. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we resolve this issue.
- identified Oct 26, 2024, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 26, 2024, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 26, 2024, 05:11 PM UTC
The DDoS attack causing degraded performance has been successfully mitigated, and our services are now back to normal operation. We sincerely appreciate your patience and understanding throughout this incident. If you encounter any issues or have any questions, please don't hesitate to reach out to our support team.