Products Up experienced a major incident on October 30, 2024 affecting Productsup Platform, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2024, 01:27 PM UTC
We are currently experiencing intermittent availability issues and degraded performance with the platform. Some users may find the platform temporarily unavailable or experience slower response times. This appears to be related to underlying network conditions, and our technical team is actively investigating the root cause. We appreciate your patience as we work to restore full service. Further updates will be provided as soon as more information is available. Thank you for your understanding.
- resolved Oct 30, 2024, 02:15 PM UTC
The issue impacting the platform was identified as a network configuration error by our server provider. After rolling back the change, network conditions have returned to normal, and all systems are operational. We are closely monitoring the platform to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.