productboard experienced a major incident on May 19, 2025 affecting Boards and data, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 08:16 AM UTC
There is significant disruption across Productboard. Some users cannot log in, and the application can be slow for others. We are currently investigating the issue. We will keep you updated here on the status page. Apologies for the inconvenience.
- investigating May 19, 2025, 09:05 AM UTC
We are aware that the issue persists, and we apologize for any ongoing inconvenience. Our team is actively investigating to determine the cause and implement a solution. We don't have an ETA to share at this time, but we are making progress and will provide an update here as soon as we have more details. Thank you for your patience.
- investigating May 19, 2025, 09:16 AM UTC
While we are observing improvements, we are still working to fully mitigate the underlying issue and restore complete stability. We will continue to monitor the situation closely and provide further updates as they become available.
- resolved May 19, 2025, 09:19 AM UTC
The service issues causing slow loading times and login difficulties have now been mitigated. Thank you for your patience and understanding.