productboard incident
Publicly Shared Legacy Roadmaps not loading
productboard experienced a major incident on June 12, 2025 affecting Boards and data, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:55 PM UTC
We are experiencing an issue that is preventing publicly shared Legacy Roadmap boards from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
- identified Jun 12, 2025, 08:00 PM UTC
We've received reports of related issues accessing Productboard and have identified that the issue affecting Publicly Shared Legacy roadmaps to be connected and is due to a current Cloudflare outage. We're working with Cloudflare to resolve the issue. Please see https://www.cloudflarestatus.com/ for more details.
- monitoring Jun 12, 2025, 08:31 PM UTC
The issue affecting publicly shared Legacy Roadmaps has been mitigated. We've implemented a solution to address issues accessing and using Productboard. Some customers may have to clear their cookies. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.
- resolved Jun 12, 2025, 10:21 PM UTC
This incident has been resolved.