productboard incident

Productboard - opportunity values are not updating

Minor Resolved View vendor source →

productboard experienced a minor incident on December 20, 2023 affecting Boards and data, lasting 9d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 11:25 AM UTC
Resolved
Dec 29, 2023, 10:23 PM UTC
Duration
9d 10h
Detected by Pingoru
Dec 20, 2023, 11:25 AM UTC

Affected components

Boards and data

Update timeline

  1. investigating Dec 20, 2023, 11:25 AM UTC

    We are currently investigating an issue where opportunity values are not updating as expected, you might experience delays when using the opportunity value feature. Thank you for your patience and understanding during this time, our engineers are working on resolving the issue.

  2. identified Dec 20, 2023, 03:38 PM UTC

    We have identified the issue and have implemented a fix. We expect opportunity values to be correctly updated within 50 hours. Please note that there is no loss of data but only a delay in the information being displayed. We will provide further updates as the issue resolution progress. Thank you for your continued patience.

  3. monitoring Dec 22, 2023, 10:39 AM UTC

    Currently, opportunity values are updating in the background, and you may see continued delays in the opportunity value aggregation while the update is being processed. Customers may also experience delays with new opportunities imported from Salesforce to Productboard. We will continue to monitor the issue and provide further updates as soon as they are available. We are very sorry for any inconvenience caused. Thank you for your continued patience.

  4. resolved Dec 29, 2023, 10:23 PM UTC

    This incident has been resolved.