productboard incident

Sub-feature updates not syncing from JIRA to Productboard

Minor Resolved View vendor source →

productboard experienced a minor incident on September 20, 2024 affecting API and integrations, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 03:47 PM UTC
Resolved
Sep 20, 2024, 04:51 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 20, 2024, 03:47 PM UTC

Affected components

API and integrations

Update timeline

  1. investigating Sep 20, 2024, 03:47 PM UTC

    Currently, updates on sub-features are not syncing between JIRA and Productboard. Our team is aware of the issue and actively working to resolve it

  2. identified Sep 20, 2024, 03:56 PM UTC

    The issue has been identified and a fix is on the way.

  3. resolved Sep 20, 2024, 04:51 PM UTC

    We have identified the cause of this issue and the team have pushed a fix. If you are still encountering issues, please reach out to [email protected]. Thank you for your patience.