Prodly had 9 outages in the last 2 years totaling 14h 1m of downtime — averaging 0.4 incidents per month.
There were 9 Prodly outages since July 3, 2024 totaling 14h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
AWS reported an issue with hardware degradation on one of our EC2 instances. As a result, deployments using the Next Gen deployment service may appear stuck or timing out.
Prodly is currently experiencing a service outage within AWS. We are actively investigating the problem and will provide updates here.
We have identified that the issue is related to and outage within AWS Systems Manager which appears to be resolved now. Functionality should be returned to normal, however we are monitoring the service.
This incident has been resolved and services are back to normal. We will continue to monitor in case of any reoccurrence.
We are currently experiencing a partial outage which may impact some users. Our engineering team is investigating the issue and working on a fix. Impact: Data and Metadata Deployments may be triggered but not appear in Deployment History. In that case you will see the usual pop up that your deployment was submitted, but the deployment will not go through. We recommend retrying the deployment in that case. We will provide updates here as soon as more information is available. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experience an outage of our backend metadata service. Impact: Metadata jobs are being stuck in the queue and not being processed. The Prodly DevOps team is actively investigating the issue. We will provide updates here as soon as more information is available. Thank you for your patience.
The issue with the backend service has been identified and we are restarting the service.
The service has been restarted and is starting to pick up the jobs that were sitting in the queue. The DevOps team is continuing to monitor.
All metadata jobs that were previously queued have now been completed.
The incident has been resolved.
We are currently experiencing performance issues which may impact some users. Our engineering team is investigating the issue and working on a fix. Impact: Some operations may be slower than usual or temporarily unavailable, mostly VCS related. We will provide updates here as soon as more information is available. Thank you for your patience.
This incident has been resolved.
We are currently experiencing performance issues with our database, which may impact some users. Our engineering team is investigating the issue and working on a fix. Impact: Some operations may be slower than usual or temporarily unavailable. We will provide updates here as soon as more information is available. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
This incident has been resolved.
Users may see slower metadata comparison load times. The root cause is being investigated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.