Prodly experienced a major incident on July 11, 2025 affecting Metadata, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 12:58 AM UTC
We are currently experience an outage of our backend metadata service. Impact: Metadata jobs are being stuck in the queue and not being processed. The Prodly DevOps team is actively investigating the issue. We will provide updates here as soon as more information is available. Thank you for your patience.
- identified Jul 11, 2025, 01:00 AM UTC
The issue with the backend service has been identified and we are restarting the service.
- monitoring Jul 11, 2025, 01:06 AM UTC
The service has been restarted and is starting to pick up the jobs that were sitting in the queue. The DevOps team is continuing to monitor.
- monitoring Jul 11, 2025, 01:11 AM UTC
All metadata jobs that were previously queued have now been completed.
- resolved Jul 11, 2025, 01:26 AM UTC
The incident has been resolved.