Prodly experienced a major incident on August 16, 2024 affecting AppOps, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2024, 11:27 AM UTC
An interruption in the Prodly AppOps service has occurred. Some users may have trouble accessing the Release Tab. If you're experiencing this, please open a case with us by emailing to [email protected]. We are actively investigating the issue and will provide further updates.
- identified Aug 16, 2024, 12:24 PM UTC
The issue has been identified and our team will share the details shortly.
- resolved Aug 16, 2024, 02:58 PM UTC
Following our release on Wednesday, Aug 14, we've identified an issue preventing some users from accessing the Release tab. Users encountering this issue may encounter the "Something's not quite right" error. Cause: The issue stems from missing permissions for control org owners when attempting to update some new metadata components during the last release. Since these components cannot be deployed with the package update, adding them requires the following permissions: 1. View All Data 2. Modify All Data 3. Modify Metadata Through Metadata API Functions Solution: If your team is experiencing this issue, please follow these steps: 1. Navigate to the Connections tab and find the control org connection. 2. Open it and locate the Owner user. 3. Adjust the profile of this user to include the permissions listed above. 4. Go back to the Release tab and refresh the page to trigger the update. 5. Once the tab loads successfully, you can revert the permissions to their original state. If you have any questions or need further assistance, please feel free to reply to this email. Best regards, Prodly Support Team