ProDeal360 had 4 outages in the last 2 years totaling 17h 34m of downtime — averaging 0.2 incidents per month.
There were 4 ProDeal360 outages since December 13, 2024 totaling 17h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue that is resulting in errors for all users.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our cloud providers is having a large scale outage on a service critical to Prodeal's uptime. We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, users may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
We are continuing to monitor for any further issues.
We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
We continue to experience degradation due to the ongoing AWS outage in the US-East-1 region, and customers may continue to see increased latency and occasional errors across Prodeal. Our teams are working with AWS and will provide updates as recovery progresses.
We are beginning to see signs of overall recovery from our Cloud Provider. We're closely monitoring as Prodeal comes back into full service. Customers may continue to experience intermittent connectivity and increased latency.
Today, Prodeal services were impacted by a large event at our Cloud Provider. During the event, Prodeal customers would have experienced varying types of degradation of services - increased error rates, and high latency. This incident is now resolved, and all services are now working as expected.
We are currently noticing issues with password and magic-link based authentication.
We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.
We are continuing to see signs of recovery. We expect full recovery soon.
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
The issue has been resolved and the service is operating normally.