Procurify experienced a critical incident on March 13, 2023 affecting Login/SSO, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 03:59 PM UTC
We are currently investigating an issue where customers are unable to log into or log out of the application. If you are logged in then there is no impact to you. Please remain logged in until this incident is resolved
- investigating Mar 13, 2023, 04:06 PM UTC
We are investigating whether this incident is caused by an outage in our third party authentication provider Reminder to stay logged in until this incident is resolved to continue to use the application
- investigating Mar 13, 2023, 04:16 PM UTC
We are continuing to investigate an outage with our third party authentication provider Some customers are able to log in and log out at this time. If you are logged in, please remain logged in until this incident is fully resolved
- identified Mar 13, 2023, 04:20 PM UTC
We have confirmed that this incident is caused by an outage in our third party authentication provider Some customers are able to log in and log out at this time. If you are logged in, please remain logged in until this incident is fully resolved We will provide an update in 15 minutes or when we have more information from our authentication provider
- monitoring Mar 13, 2023, 04:36 PM UTC
Login service is restored. Our third party authentication provider confirmed they've implemented a fix and are monitoring it. We will provide an update in 1 hour as we continue to monitor the health of the third party authentication provider.
- monitoring Mar 13, 2023, 04:58 PM UTC
Updating from Partial Outage to Operational.
- resolved Mar 13, 2023, 05:29 PM UTC
Our third party authentication provider has resolved the incident related to login failures.