Procurify experienced a critical incident on September 25, 2023 affecting Web Application and Spending Card and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2023, 08:00 AM UTC
Multiple applications and services began to report failures
- monitoring Sep 25, 2023, 08:03 AM UTC
An investigation began at 00:43 and a root cause was identified. By 01:02, the root cause was fixed and monitoring began.
- monitoring Sep 25, 2023, 08:10 AM UTC
Most services and applications were restored. A few applications that were still rebooting were being monitored such as Spend Card and Pay Service. We are continuing to monitor for any further issues.
- investigating Sep 25, 2023, 08:14 AM UTC
It was noted that the Spending Card service had yet to reboot. We are investigating this issue.
- monitoring Sep 25, 2023, 08:20 AM UTC
All services restored and we will continue to monitor the affected services. Thank you for your understanding.
- resolved Sep 25, 2023, 08:31 AM UTC
This incident has been resolved. All systems are operational. Thank you for your understanding.