Procurify experienced a minor incident on December 13, 2023 affecting Login/SSO, lasting 21h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2023, 08:42 PM UTC
We are investigating a partial outage for our Authentication service. Our team is currently working to restore the service. This outage affects: • Some users are unable to log in We apologize for any inconvenience caused. We will provide another update in one hour. Thank you for your understanding.
- identified Dec 13, 2023, 09:57 PM UTC
We have identified the issue. Our team is currently working to restore the service for affected users. We will provide another update in one hour.
- identified Dec 13, 2023, 10:56 PM UTC
We are continuing to work on a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 12:50 AM UTC
We are continuing to work on a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 02:02 AM UTC
Our team is working on the fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 03:17 AM UTC
Our team is working on deploying a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 04:17 AM UTC
Our team is working on deploying a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 05:17 AM UTC
Our team is working on deploying a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 06:22 AM UTC
Our team is working on deploying a fix for this issue. We will provide another update in one hour.
- identified Dec 14, 2023, 07:24 AM UTC
Our team is working on deploying a fix for this issue. We will provide another update in one hour.
- monitoring Dec 14, 2023, 07:53 AM UTC
Between 2023-12-13 12:00 PM PST and 2023-12-13 11:40 PM PST, our login services were unavailable to a subset of users. We have identified and fixed the issue. We will continue to monitor the affected services. Thank you for your understanding.
- resolved Dec 14, 2023, 06:30 PM UTC
This incident has been resolved. All systems are operational. Thank you for your understanding.