Procurify experienced a notice incident on December 19, 2023 affecting Web Application and Login/SSO, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 19, 2023, 12:33 AM UTC
We are investigating a partial outage for our Authentication service. Our team is currently working to restore the service. This outage affects: • Authentication services We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Dec 19, 2023, 12:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 19, 2023, 01:14 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 19, 2023, 01:41 AM UTC
We are continuing to work on a fix for the partial outage to our Authentication service. Our team is currently working to restore the service. In the meantime, clearing cookies in the browser may fix the issue. We apologize for any inconvenience caused. We will provide another update in 30 minutes. Thank you for your understanding.
- monitoring Dec 19, 2023, 02:09 AM UTC
Between 2023-12-18 1:35 PST and 2023-12-18 5:55 PST, our Web Authentication services were intermittently unavailable. We have identified and fixed the issue. We will continue to monitor the affected services. Thank you for your understanding.
- resolved Dec 19, 2023, 02:58 AM UTC
This incident has been resolved.