Procurify experienced a major incident on July 19, 2024 affecting Web Application, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 02:30 AM UTC
We are investigating a partial outage for our web application service. Our team is currently working to restore the service.
- investigating Jul 19, 2024, 02:48 AM UTC
We are continuing to investigate this issue.
- investigating Jul 19, 2024, 04:02 AM UTC
We are continuing to investigate the ongoing incident internally and with our cloud provider. We will provide another update in 15 minutes or when we have new information
- investigating Jul 19, 2024, 04:23 AM UTC
We have restarted some infrastructure components which has increased the performance of the system. We continue to investigate the root cause. We will provide an update again in 15 minutes or when we have new information
- investigating Jul 19, 2024, 04:39 AM UTC
We have fixed underlying issue and have restored service. We are continuing to investigate the root cause of the issue with our cloud provider
- monitoring Jul 19, 2024, 04:56 AM UTC
We have fixed the infrastructure issue with unhealthy pods that caused the incident and we are continuing to investigate internally for the root cause. We will continue to monitor this situation and update with any new information.
- resolved Jul 19, 2024, 06:44 AM UTC
Thank you for your patience, this incident is now resolved