Procare incident
Tuition Express error when attempting to submit payment
Procare experienced a minor incident on October 2, 2023 affecting API and PayNow, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2023, 02:12 PM UTC
Tuition Express support is aware of errors being reported when attempting to submit payments. If you are experiencing an error please know we are currently investigating the issue. Please refrain from resubmitting payments until this is resolved.
- investigating Oct 02, 2023, 02:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 02, 2023, 02:16 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 02, 2023, 11:14 PM UTC
Tuition Express support is aware of intermittent errors being reported when attempting to submit payments. We have identified a solution and are currently working to get the fix implemented. In the interim please refrain from resubmitting payments if you receive an error and please contact Tuition Express support if you have any questions or need assistance.
- resolved Oct 10, 2023, 02:35 PM UTC
This incident has been resolved.