Procare experienced a minor incident on December 7, 2023 affecting Schools Login and API, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Schools LoginAPI
Update timeline
- investigating Dec 07, 2023, 02:03 PM UTC
Procare Online is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here.
- monitoring Dec 07, 2023, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Dec 07, 2023, 06:20 PM UTC
Previous results show that the decreased performance has not been completely resolved; however, the issue has been identified and our engineers are working to implement a fix.
- monitoring Dec 08, 2023, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2023, 07:30 PM UTC
This incident has been resolved.