Procare incident

Our Phone Provider is Expeiencing an issue - Please reach out via Email or Chat

Procare experienced a notice incident on March 15, 2024 affecting MyProcare Parent Portal and Schools Login and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started: Mar 15, 2024, 01:21 PM UTC
Resolved: Mar 15, 2024, 01:53 PM UTC
Duration: 32m
Detected by Pingoru: Mar 15, 2024, 01:21 PM UTC

Affected components

MyProcare Parent PortalSchools LoginAPIAPIAPISchoolCareWorks Main SiteCloud Database Cluster - PrimaryDayCareWorks Main SitePayNowWeb Apps

Update timeline

investigating Mar 15, 2024, 01:21 PM UTC

Our phone provider had identified an issue and is working towards a resolution. If you are unable to reach us by phone please reach out to our support team via email ([email protected]). Support can also be reached through the Procare child care mobile app. When logged into your staff account on the mobile app, navigate to the menu and select Help & Support > Contact Customer Service to start a conversation with Procare support.
resolved Mar 15, 2024, 01:53 PM UTC

Our Phone Provider has had full functionality restored. You can once again contact support through phones or continue to contact us through email and chat. Thank you for your patience.