Procare incident
FingerPrint Readers at Check In Kiosks are experiencing technical difficulties
Procare experienced a minor incident on May 2, 2024 affecting Cloud Database Cluster - Primary, lasting 16h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2024, 11:52 AM UTC
Procare Desktop software FingerPrint Readers at Check In Kiosks are experiencing technical difficulties. This may affect your ability to Check In or Out using the FingerPrint Readers. Our team is actively working to resolve the issue. We apologize for any inconvenience caused and appreciate your patience. Please continue to monitor our Status Page for frequent updates: https://procaresolutions.statuspage.io/
- investigating May 02, 2024, 11:57 AM UTC
Procare Desktop software FingerPrint Readers at Check In Kiosks are experiencing technical difficulties. This may affect your ability to Check In or Out using the FingerPrint Readers. Other check in methods such as PINs are working at this time. Our team is actively working to resolve the issue. We apologize for any inconvenience caused and appreciate your patience. Please continue to monitor our Status Page for frequent updates: https://procaresolutions.statuspage.io/
- monitoring May 02, 2024, 03:46 PM UTC
The issues experienced this morning on the Procare Desktop software Finger Print Readers and Check In Kiosks have been resolved for all existing stored fingerprints. If existing parents and staff were experiencing issues, please reattempt and fingerprints will now be recognized. However, new fingerprint registrations are still experiencing issues and a correction will be made tonight to resolve this issue. For now, we recommend setting up new registrations with a PIN and password. We apologize for any inconvenience caused and appreciate your patience. Please continue to monitor our Status Page for frequent updates: https://procaresolutions.statuspage.io/
- resolved May 03, 2024, 04:32 AM UTC
The issues experienced this morning on the Procare Desktop software Finger Print Readers and Check In Kiosks have been corrected for all existing stored fingerprints and new fingerprint registrations. This incident has been resolved.