Procare experienced a major incident on July 19, 2024 affecting MyProcare Parent Portal and API and 1 more component, lasting 11h 5m. The incident has been resolved; the full update timeline is below.
Affected components
MyProcare Parent PortalAPICloud Database Cluster - PrimaryPayNowWeb Apps
Update timeline
- investigating Jul 19, 2024, 05:56 AM UTC
We are currently investigating an issue with multiple systems in our environment. Some customers may be experiencing an issue during this time
- identified Jul 19, 2024, 06:31 AM UTC
We have identified an issue with a third party provider and are working on restoring service as soon as possible.
- monitoring Jul 19, 2024, 12:06 PM UTC
Services have been restored. Team is continuing to monitor this issue.
- resolved Jul 19, 2024, 05:02 PM UTC
While all our systems are fully operational, our team will continue to monitor this issue closely. Thank you for your patience.