Procare experienced a minor incident on July 18, 2024 affecting API, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 04:18 PM UTC
We are investigating reports of iOS users unable to use the “Pay Now" button on the home screen in our mobile app. Our team is actively working on a resolution. We will update this status as new information becomes available. For urgent payments, users can submit payments on the mobile app through the Hamburger Menu > Make Payment. Or on the web portal at https://schools.procareconnect.com/login. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 23, 2024, 01:05 PM UTC
The "Pay Now" button issue on iOS has been fixed in version 5.8.2 of our mobile app. Please update to version 5.8.2 via the App Store. If issues persist after updating, contact our support team. We apologize for any inconvenience caused.