Procare incident

SCW Decreased Performance

Minor Resolved View vendor source →

Procare experienced a minor incident on January 28, 2025 affecting API and SchoolCareWorks Main Site and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 09:25 PM UTC
Resolved
Jan 28, 2025, 10:09 PM UTC
Duration
44m
Detected by Pingoru
Jan 28, 2025, 09:25 PM UTC

Affected components

APISchoolCareWorks Main SiteDayCareWorks Main Site

Update timeline

  1. identified Jan 28, 2025, 09:25 PM UTC

    SCW currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here.

  2. monitoring Jan 28, 2025, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2025, 10:09 PM UTC

    This incident has been resolved.