Procare experienced a notice incident on February 4, 2025, lasting 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 04, 2025, 02:37 PM UTC
We are currently experiencing degraded performance, affecting QR Code functionality and the payment screen on the mobile app. After scanning a QR Code, some users may see a blank screen. Additionally, the payment screen may appear blank for some users in the mobile app. Our team is actively investigating the issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
- resolved Feb 04, 2025, 02:58 PM UTC
QR Code functionality and mobile app payments are now working as expected. Please note that the QR Code will need to be refreshed before use.