Procare incident

SCW Decreased Performance

Minor Resolved View vendor source →

Procare experienced a minor incident on February 5, 2025 affecting API and SchoolCareWorks Main Site and 1 more component, lasting 21h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 05:29 PM UTC
Resolved
Feb 06, 2025, 02:44 PM UTC
Duration
21h 15m
Detected by Pingoru
Feb 05, 2025, 05:29 PM UTC

Affected components

APISchoolCareWorks Main SiteDayCareWorks Main Site

Update timeline

  1. investigating Feb 05, 2025, 05:29 PM UTC

    SCW is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here

  2. identified Feb 05, 2025, 05:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 05, 2025, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2025, 02:44 PM UTC

    This incident has been resolved.