Procare incident

SCW Decreased Performance

Minor Resolved View vendor source →

Procare experienced a minor incident on February 10, 2025 affecting API and SchoolCareWorks Main Site and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 09:40 PM UTC
Resolved
Feb 10, 2025, 10:22 PM UTC
Duration
42m
Detected by Pingoru
Feb 10, 2025, 09:40 PM UTC

Affected components

APISchoolCareWorks Main SiteDayCareWorks Main Site

Update timeline

  1. investigating Feb 10, 2025, 09:40 PM UTC

    SCW is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here

  2. monitoring Feb 10, 2025, 10:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2025, 10:22 PM UTC

    This incident has been resolved.